Its a review about this product
As a phone alternative, the Magic Jack is reasonably decent. I just recently bought a Magic Jack Plus which seems to be a lot better than the old device which sucked up vast amounts of CPU time on a decently powered computer.
Good luck ever trying to get any support - no phone numbers are posted anywhere, the only thing you can do is search their web pages, and eventually find a link to talk to what they claim is a live customer service representative. Customer service - absolutely not. Good luck trying to ever get any credits or money transferred. True, I did not really expect them, with previous knowledge of their pitiful service quality to even consider crediting a pro-rata part of the remainder of a pre-paid annual agreement, but I did expect them to either transfer and allow me to use remaining international calling minutes to the new device. No way - they don't do that. The only thing you can do is use a non Magic Jackass device such as a landline or cell phone, and use that to dial a special number, then enter the international number you want to call.
Don't even waste your time threatening to return the new device, they don't care. Don't bother asking for a manager, they are all the last person in the chain you can talk to. Don't bother asking for a phone number to talk to a person live, they won't give you one. I will - 561-594-9925, Monday to Saturday, I think 9am - 6pm Eastern time. When you finally get a response that way, you will meet the same thing I did - no, we don't do that, no I am the supervisor there is nobody else to talk to.
Go ahead and buy one, they are not bad devices and can save you money. Don't sign up for their 3 or 5 year contracts, that can save you money too, but you'll likely end up ticked off and not being able to change anything in the future - for example, if your device dies and you didn't buy their replacement insurance (at extra cost) - you won't be able to transfer remaining contract time to a new device. If you buy international calling minutes, buy it in small chunks ($5 at a time) - you don't save anything by spending more and buying in $10, $20 or higher amounts.
Also, if you or anyone in your family has any kind of device such as a Guidant defibrillator implant, be aware that Magic Jack changes software on a regular basis, with no warning, and your "call-home" device is very likely at some point to fail. No amount of effort contacting Magic Jackass will make any difference, they don't care. The Guidant people were more help, and even they had become frustrated trying to work with idiots who simply make changes and don't make any effort to work with companies who brign problems to their attention and try to work to resolve it.
Another tip, don't sign up for automatic annual renewals, there are thousands of complaints with the Better Business Bureau, and many people have had automatic renewals when they did not want to renew, or had replacement devices. Remember - watch your email, and credit card statements - if you see a charge from them that should not be there, call your credit card company, dispute it, and they will reverse the payment. Don't play games and make trouble for no good reason, but don't alow yourself to be bullied either.
